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HEALTH JOURNAL
Patients Bypass Doctors To Get Medical Tests Directly From Labs
By Tara Parker-Pope
06/08/2001
The Wall Street Journal
Page B1
(Copyright (c) 2001, Dow Jones & Company, Inc.)
ARE YOU WONDERING whether you have allergies, high cholesterol or prostate troubles, but haven't taken the time to see a doctor? Now, some of the nation's medical laboratories allow patients to bypass doctors and order their own medical tests.
Next week, the biggest U.S. lab company, Quest Diagnostics of Teterboro, N.J., will begin promoting its own direct-to-consumer testing program in five states. Patients will be able to walk into new QuestDirect retail centers and existing lab offices and order a variety of blood, urine or certain ultrasound tests without seeing a doctor. And lab test Web sites like HealthCheckUSA.com and CompleteBloodwork.com have also cropped up to help patients around the country find local labs where they can get tests performed without a visit to the doctor's office -- and often at a much lower price.
"Consumers are realizing that they need to take control over their own health," says Quest Vice President Hughes Bakewell.
But lab work can be expensive, and insurance rarely pays for a test requested by a patient. In addition, the practice is limited in some states, such as New York and California, where laws allow only medical personnel to order tests or receive the results. Nonetheless, some labs and Web sites get around those rules by having a doctor on staff order the tests and dispense the results to consumers, without requiring a patient exam or charging for a physician visit.
CRITICS ARE CONCERNED about the trend, wondering whether patients have the ability to properly interpret the test results or whether they may become unduly alarmed by a finding. They also say a serious health problem be missed if a doctor isn't involved. Or patients may improperly treat themselves if they do identify a problem.
But others believe consumers have the right to manage their own health. "There seems to be a reluctance in some quarters to trust patients with their own medical information," says Henry Soloway, a doctor and the director of Associated Pathologists Laboratories in Las Vegas, which administers lab tests to consumers who ask for them. "My position has been that if you're smart enough to order the test and you'd like that information, there should be nothing in the world to keep you from having that information."
Quest offers lab services directly to consumers in Colorado, Montana, Missouri, Kansas and Utah, where state laws are amenable to the practice. Some of the QuestDirect sites are in strip shopping centers, and the stores are filled with cozy sofas and chairs in an attempt to look more like a living room than a medical office. For $115, patients can get a package of tests called the Women's or Men's Health Profile, which assesses a patient's blood for cholesterol, kidney, liver and thyroid health markers, warning signs for diabetes and anemia screening, among other things. A $150 package includes an osteoporosis risk test for women or a prostate cancer screening for men.
For most tests, customers usually can get next-day results through the Questest.com Web site using a private password. All the tests are reviewed by a physician, and the customer is called if a result is worrisome or needs immediate attention.
SEVERAL WEB SITES help consumers find labs that will perform a variety of blood tests: cholesterol and heart-disease screening, HIV and drug tests, blood allergy tests and cancer screening. To use the sites, consumers generally select a test and pay for it in advance. Customers receive a special form in the mail and take it to a nearby lab facility, where they have their blood drawn. The results are usually mailed or faxed within one to two weeks.
For the past few years, the Personal Diagnostic Center in Overland Park, Kan., has advertised its services directly to consumers, offering everything from cholesterol screening to drug and allergy tests. "People would come in and say, `I haven't been to the doctor in so long, it's so much trouble," says John Halsey, medical director of IBT Reference Laboratory, which sold the center to Quest last fall.
HealthCheckUSA.com Director Holt Vaughan says many patients are worried about privacy and don't want test results to become part of their medical records. Men often request PSA prostate-cancer screening tests because they want to take the tests twice a year, but don't want to bother with a doctor's visit. The site's most popular offering is the VIP-plus package, which for $75 includes about 40 different blood screenings including thyroid, cholesterol, liver and kidney profiles.
Completebloodwork.com offers a $59.95 general health test that screens for cholesterol, thyroid and blood-cell counts, among other things. For $195, women can order the CA-125 blood test -- a controversial test women often demand as a way to detect ovarian cancer, even though most doctors don't believe it is a meaningful screening test.
Founder Steve Merritt says he started the site after his own doctor refused to order a PSA test because his insurance wouldn't cover it. "The HMOs don't have the right to make a decision on what test you get," says Mr. Merritt.
HealthscreenAmerica.com operates a lab and scanning center in Jacksonville, Fla., and has plans to build new centers in Atlanta, Houston, Boston and Philadelphia. The firm offers a $2,200 "diamond" package that offers blood tests for heart disease, cancer and other health markers, as well as ultrasound and CT body scans.
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E-mail comments to healthjournal@wsj.com.
(See related letter: "Letters to the Editor: Don't Bypass the Doc" -- WSJ June 20, 2001)
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